Host / Hostess

Join the Discovery family, where quality and service are at the heart of everything we do! Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company’s locations: Gozzer Ranch Golf & Lake Club, set outside of Coeur d'Alene, ID.
Gozzer Ranch is seeking a Host / Hostess to join the Food and Beverage Service Department.
The Host/Hostess is responsible for the first impression when members and guests walk into our dining facilities, and has the distinct ability to have a direct impact on the experience of our members and guests.
The Host/Hostess will assist members with their reservations, taking them to their assigned tables, and assisting the Food and Beverage staff as needed.
In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Discovery Land Company creates one-of-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in the some of the most beautiful places in the world.
Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms.
At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day.
Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company’s unwavering values, learning, growing, and adjusting as we go.
As a Host / Hostess for Gozzer Ranch you will be part of creating the Gozzer Ranch Experience.
You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs.
While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values: PEOPLE ARE OUR PRIORITY WE RESPECT PEOPLE, PLACES, AND CULTURES WE DO THE RIGHT THING WE BELIEVE IN HAVING FUN Your key areas of responsibility are outlined below: Key Area #1: Member Experience and Vibe Greet our members and member guests promptly upon arrival.
Always provide our members and member guests with prompt and professional service.
Exceed member and member guest expectations.
Create 100% guest satisfaction by providing our Gozzer brand behavior and genuine hospitality.
Give personal attention and take personal responsibility for a member and member guest experience.
Key Area #2: Teamwork Work intentionally to include ALL Gozzer Employees.
Create good working relationships with ALL Gozzer Employees.
Maintain a courteous attitude toward ALL Gozzer Employees.
Support outlet service staff with meal set-up when possible.
Encourage waitstaff to ensure efficient and excellent service throughout a given seating.
Key Area #3: Daily Operations Always provide the highest quality service to guests.
Answer customer questions regarding food, drinks, and specials Organize greeting, seating, and exiting of all guests using a professional demeanor.
Organize all reservations, and guests using the most effective guest and restaurant conscious procedures.
Professionally and effectively communicate with guests and team members to ensure guest satisfaction.
Organize special request birthdays, specialty cakes, third party pay form, repeat guests, celebrity guests and banquets.
Implement quick and efficient decisions based on guest and/or restaurant needs.
Uses business savvy skills to maximize seating space and accommodate seating reservations, walk ins and large parties.
Communicate with bar, service, culinary and leadership staff.
Awareness of all team member needs, guests’ needs, reservation needs, and restaurant needs.
Program, manage and utilize reservations system to the best of its capacities.
Always maintain a high standard of personal appearance and hygiene, Speak with team members and guests to encourage feedback.
Effectively communicate with the team before, during and after shift.
Understand and execute steps of service.
Knowledge of all food and beverage menus and venue hours of operation.
Assist hosts/hostesses on the floor with guests during meal periods, and high demand times should always be at door.
Prepare and print menus as required.
Support the leadership team in the development and training of the host/hostess team.
Ensure all amenities, including restrooms, are in order and ready to be presented to our members and their guests.
Prepare areas for services to include proper chair and table placement, and ready to begin service at posted times.
Complete all opening and closing procedures and daily/weekly side work.
Adhere to Gozzer Ranch uniform and appearance standards.
Assist co-workers with resetting, restocking, clearing, and cleaning.
Keep host areas organized and uncluttered.
During special functions, managers may need assistance with check-in locations and services as needed.
Immediately communicate Safety and Maintenance concerns to your immediate supervisor and request a follow up is conducted.
Knowledge, Skill, and Abilities: Prior host, hostess, or maître d’ experience, preferred.
Must have knowledge and adherence to all state laws pertaining to the sale and service of liquor and other alcoholic beverages.
Comply with Idaho State Health and Wellness regulations.
Possess basic computer knowledge.
Ability to work effectively with all personality types.
Ability to understand and carry-out verbal and written instructions independently.
Ability to perform basic mathematical calculations correctly.
Ability to work weekends, holidays, morning, and nights.
Ability to work in all weather conditions and temperatures to include inside and outside areas.
Ability to perform light physical tasks, exerting up to 25 lbs.
of force on a frequent basis and up to 75 lbs.
on an occasional basis independently or with help.
Ability to perform such activities as grasping, lifting, reaching, crouching, walking, sitting, and carrying.
About Discovery Land Company: Founded in 1994 by Michael S.
Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America.
We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio.
Our communities are distinct with their architectural styles, world-class amenities, and high levels of service.
We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries.
These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits.
To ease and enrich your experiences, Discovery holds itself to the highest of service standards.
Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.
We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine.
For more information about our company - https://www.
discoverylandco.
com About Gozzer Ranch Golf & Lake Club: Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest.
Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - https://gozzerranchclub.
com