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Posted : Monday, August 05, 2024 02:19 PM
JOB
Support Enforcement Officer 3 - Lead Worker (Customer Service Team)The Division of Child Support is currently seeking a temporary Lead Support Enforcement Officer to join our team located in Spokane, WA.
This is a great opportunity to expand your current skills and advance your career as a Child Support Officer within the Department.
Learn more about the Division of Child Support by visiting the DCS Website.
In this role you will serve as a designated lead worker, providing direction and training to lower-level professional staff that collects, establishes, and enforces child and medical support as well as provide direction and training to customer service specialists.
As the Department's representative, you will make critical casework decisions and determine child support obligations.
Your experience and leadership will help Transform Lives! A flexible/hybrid schedule is an option for working in the office two days a week.
Some of what you will do: Serve as a lead worker and provide direction and training to staff who help customers at the front counterServe as a lead worker and provide direction and training to staff who collect, establish, and enforce child support and medical obligations Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions Determine child support obligations and debts Audit work and workflow to ensure adherence to Federal and State guidelines Establish Administrative Child Support Orders by researching and locating income information Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to the legal determination of paternity and establishment/enforcement of financial and medical child support Negotiate debt repayment terms Calculate complex financial and medical child support obligations Train staff in all aspects of child support collections/enforcement/customer serviceMaintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team Assist supervisor in developing/implementing training plans and performance management plans Provide ongoing assistance regarding policies and procedures What we are looking for: Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement Excellent customer service skillsExperience with accounting and collection practices related to support enforcement Case management skills to manage a large, growing, and diverse caseload Excellent communication skills Investigative and interview skills to find information from various sources Ability to multi-task, prioritize workload, organize, and be responsive to change Who should apply?Professionals with two years of college-level coursework.
andFour years of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer in Washington State.
How to applyPlease include current contact information for three professional references with your online application and attach the following: A current chronological resume A cover letter explaining how you see the role of an SEO3 in relation to leadership and how you, in your role as a lead, influence the overall productivity and morale of the team (please do not exceed two pages) Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.
It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS.
We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
For technical support please contact DSHS Recruiter by email or call 360-725-5810 and reference #14890.
SUPPLEMENTAL INFORMATION Prior to a new hire, a background check including criminal record history may be conducted.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the job.
This announcement may be used to fill multiple vacancies.
Employees driving on state business must have a valid driver's license.
Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.
Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.
Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.
S.
Department of Homeland Security
This is a great opportunity to expand your current skills and advance your career as a Child Support Officer within the Department.
Learn more about the Division of Child Support by visiting the DCS Website.
In this role you will serve as a designated lead worker, providing direction and training to lower-level professional staff that collects, establishes, and enforces child and medical support as well as provide direction and training to customer service specialists.
As the Department's representative, you will make critical casework decisions and determine child support obligations.
Your experience and leadership will help Transform Lives! A flexible/hybrid schedule is an option for working in the office two days a week.
Some of what you will do: Serve as a lead worker and provide direction and training to staff who help customers at the front counterServe as a lead worker and provide direction and training to staff who collect, establish, and enforce child support and medical obligations Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions Determine child support obligations and debts Audit work and workflow to ensure adherence to Federal and State guidelines Establish Administrative Child Support Orders by researching and locating income information Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to the legal determination of paternity and establishment/enforcement of financial and medical child support Negotiate debt repayment terms Calculate complex financial and medical child support obligations Train staff in all aspects of child support collections/enforcement/customer serviceMaintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team Assist supervisor in developing/implementing training plans and performance management plans Provide ongoing assistance regarding policies and procedures What we are looking for: Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement Excellent customer service skillsExperience with accounting and collection practices related to support enforcement Case management skills to manage a large, growing, and diverse caseload Excellent communication skills Investigative and interview skills to find information from various sources Ability to multi-task, prioritize workload, organize, and be responsive to change Who should apply?Professionals with two years of college-level coursework.
andFour years of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer in Washington State.
How to applyPlease include current contact information for three professional references with your online application and attach the following: A current chronological resume A cover letter explaining how you see the role of an SEO3 in relation to leadership and how you, in your role as a lead, influence the overall productivity and morale of the team (please do not exceed two pages) Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.
It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS.
We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
For technical support please contact DSHS Recruiter by email or call 360-725-5810 and reference #14890.
SUPPLEMENTAL INFORMATION Prior to a new hire, a background check including criminal record history may be conducted.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the job.
This announcement may be used to fill multiple vacancies.
Employees driving on state business must have a valid driver's license.
Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.
Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.
Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.
S.
Department of Homeland Security
• Phone : (360) 725-5810
• Location : Spokane, WA
• Post ID: 9004002556
